Help center
Quick answers, without the runaround.
For individual help, email us with your phone model, iOS or Android version and KindMoment version. Please do not include private messages or contact content.
How does KindMoment use my contacts and calendar?
Contacts and Calendar are optional. KindMoment requests access only after you choose the related import feature. Permitted information is processed for the import you requested and the resulting KindMoment data is stored locally on your device.
Does KindMoment use an external cloud-AI service?
No. The current version does not send contact, calendar, greeting or message content to an external cloud-AI service. Greeting and reply assistance is provided locally on the device.
Does KindMoment send messages automatically?
No. KindMoment prepares text and opens the messaging or sharing destination you select. You review the text and initiate sending. A successful handoff does not guarantee delivery by another platform.
Do I need a KindMoment account?
No. The current version does not require registration or sign-in. Subscription purchases are associated with the applicable App Store or Google Play account.
Which permissions does KindMoment need?
Contacts, Calendar, Location and Notifications are optional. Each permission is requested only when you choose a feature that needs it, and you can change access later in system settings.
How does the seven-day Premium trial work?
Eligible new subscribers may receive a seven-day free trial. Eligibility, the authoritative local price and the renewal date are displayed by the applicable app store before purchase. You can manage or cancel the subscription in your store account.
Why did my reminder make no sound?
Check that KindMoment notifications and sounds are enabled in system settings. Silent mode, Focus modes, notification summaries and Android battery optimization can also affect sound, vibration or delivery timing.
How do I delete my local data?
Open KindMoment Settings, then Privacy Center, and choose the local data deletion option. Removing the app also removes its local data from that device.
Subscription and billing support
Purchases, renewals, cancellations and refunds are handled by the store connected to your subscription.
Still need help?
Questions, feedback and feature suggestions are welcome.